[上海]高诚公关诚招 (Assistant)Community Manager

GolinHarris 高诚公关

Asst Community Manager  / Community Manager

Location: Shanghai
Direct Reporting line: Director of Digital Communications

Role:

  • Build, maintain and/or participate in interactive communities for clients and their brands
  • Create, nurture and monitor conversations and relationships with individual members of online communities on behalf of clients
  • Set and enforce community guidelines that empower stakeholders to participate, while minimizing risks to clients and maintaining proper focus
  • Identify opportunities and threats in user-generated content surrounding client’s brand
  • Create compelling content and experiences that spur conversation and foster brand engagement
  • Help assess the performance and value of the community to clients over time
  • Work effectively in a team environment and collaborate with all members of the Connector team and with other specialist groups
  • Work with Catalyst and client teams to effectively route and/or address customer service issues that surface within online communities
  • Communicate online strategy and provide ongoing community management counsel to colleagues and clients

Competencies:

  • Media Savvy, Informed, Convincing, Live Online, Trend Watcher, News Junkie, Nimble, Persistent

Skills:

  • Proficiency in Microsoft Office Suite; understanding the current and future social media universe, such as Weibo, Weixin, BBS, Facebook, YouTube, Wikis, blogs, etc; knowledge of best practices in online community management and writing for the web

Career Path :

  • Provide community support, coordinate logistics, assist with communicating with members of online community
  • Proofread and edit online content, as needed
  • Communicate directly with members of online community as the voice of the client or brand
  •  Work on multiple projects at one time
  •  Coach junior-level staff members
  •  Oversee communication with members of online community, ensure consistent voice of client/brand, unearth online insights and trends
  •  Support development of proposal documents and presentations for business development
  •  Meet designated utilization targets

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If you have any interest in this position, pls send your bilingual CV to this email address JShanghai@cmgrp.com with the title of “ (Assistant)Community Manager”.Kindly specify these roles are from DamnDigital.

About GolinHarris:
GolinHarris, part of The Interpublic Group of Companies (NYSE: IPG), is one of the largest global strategic communication and public relations firm with nearly 1,000 professionals in 39 offices around the world. For more than 50 years, GolinHarris has helped build, shape and reinvigorate some of the greatest brands including McDonald’s, Unilever, Toyota and Nintendo of America.
We’re an award-winning agency who’s shaping the way agencies work with clients. Our G4 model allows our employees to follow their passion while providing the best service and results for our clients. What really makes GolinHarris special is our people-centered and client-driven culture. We are proud of the friendly, collaborative environment that exists across our offices.
The agency was awarded the Gold Medal in PRWeek’s 2012 Global Agency Report Card and named an Advertising Age A-List Agency to Watch in 2011.  Additional information can be found at www.golinharris.com.

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